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Domestic

International

FAQ

WHAT IS DOOR TO DOOR SERVICE?

Your pet will be collected in a climate-controlled, state of the art vehicle by a Pets Abroad pet handling specialist and transported to premium holding facilities before travelling. At the appropriate time, your pet will be transported to the airport and a Pets Abroad handler will be waiting at the other end to carefully courier the pet to its final destination.

WHAT IS AIRPORT TO AIRPORT SERVICE?

When you choose airport to airport pet travel you are arranging for Pets Abroad to book your pet on a flight using their discounted freight rates. A crate for your pet will be available at the airport 90 -120 minutes before travel.

NEITHER OF THESE OPTIONS SUIT ME. CAN I HAVE A TAILOR MADE TRAVEL PLAN?

With Pets Abroad extensive national network of professional pet travel consultants you can confidently receive information of the many and varied levels of service. Simply contact Pets Abroad to discuss your requirements.

HOW LONG BEFORE TAKE-OFF MUST PETS ARRIVE AT THE AIRPORT?

Major airports servicing domestic flights require pets to be at the airport 90 – 120 minutes before departure. Pets Abroad travel consultants will confirm with each booking the time you are required to be at the airport as well as address to ensure your pet is presented within the requirements of the airline they are travelling on. Should your pet be travelling internationally your professional sales consultant will advise all details in regards to your pets’ movements prior to departure.

CAN I GIVE MY PET A MEAL OR TREAT BEFORE THEY FLY?

To avoid travel sickness, it is recommended you don’t feed your pet at least six hours before their travel time.

SHOULD I SEDATE MY PET TO REDUCE THE STRESS OF TRAVEL?

Preferably not.   Pets that are under sedation can become dehydrated, disorientated and have travel sickness. It also makes it more difficult to assess a pet’s health on arrival.  For dogs and cats that are particularly anxious Pets Abroad can recommend other ways to ensure that your pet is as relaxed as possible prior to travel.